"A team of professionals who worked hard for me as a respected client
I'd originally engaged a local estate agent but they hadn't been able to find me a serious buyer for the flat I wanted to sell in SW London. A friend had recommended Saks London because they'd lived up to their reputation for getting the job done for her and, having lost almost a year, I needed a successful, swift and at-asking price sale. Saks London had only recently opened up so I felt like I was taking a bit of a gamble, but I was upfront with what I wanted and, in turn, they were upfront with me about being new to the area but confident they could get me a sale on the terms I wanted. I trusted them and that confidence was paid off.
I always felt I was dealing with professionals who treated me like a respected client. I was never fobbed off or felt like I was being spun, and when my main contact was away on annual leave, I was even well looked after by others in the team. You don't expect that these days. They kept my expectations ambitious but realistic, though they rose to the challenge when I pressed the terms I wanted.
It was great that I was able to benefit from the wider Saks London office network to attract buyers looking in neighbouring areas, and whether it was that that secured me a sale at asking price or just the great proactive work the team did for me, they were worth the slightly higher fees they charge. I was just all too glad my vendors hadn't engaged Saks London too: I doubt the property I really wanted to buy would have stayed on the market long enough for me to do so "